Refund policy

  • Return & Exchange Policy

    For online orders, returns are accepted within 14 days of delivery. Refunds will be issued minus the following:

    ·       Original shipping cost

    ·       Cost of the return shipping label

    ·       20% restocking fee

    In-store returns or exchanges are accepted within 14 days of the purchase date. All items including skates, wheels, toe stops, pads, helmets, apparel, and accessories—must be unworn, in brand-new condition, and returned in their original packaging.

    Please bring your receipt or order number along with a valid ID.

    Returns are welcome at our Las Vegas location.

    Return & Exchange Policy

    ·      In-store returns or exchanges are accepted within 14 days of the purchase date.

    ·      We do not offer cash refunds.

    ·      All items including skates, wheels, toe stops, pads, helmets, apparel, and accessories, must be unworn, in brand-new condition, and returned in their original packaging.

    ·      Please bring your receipt or order number along with a valid ID.

Items that may not be returned/exchanged.

  • Custom boots and skates.
  • Color upgrade boots and skates.
  • Semi-custom skates you have us mount. 
  • Size or width upgrade boots and skates.
  • Special order items/Out of stock size
  • Clearance items.
  • On Sale Items
  • Discontinued Items.
  • Holidays items like Halloween, Christmas, Fourth of July and all other holidays.
  • Summer items (swimsuits/Bodysuits)Summer Bags, Towels, summer toys
  • Socks
  • Pins, Patches, Stickers
  • Slide Blocks
  • Toe guards, Toe Caps
  • Mugs, Candles
  • Mouth Guards.
  • Items that clearly state in the description that they may not be returned nor exchanged.
  • Gift Cards
    In Store RETURNS 

    We only accept returns from the USA. We do not accept international returns.
    Most skates may be returned. But as listed above we do not accept returns on certain items. The skates, pads, helmets, etc. must be unworn and in brand-new, pristine condition in their original box or packaging. 

    Please email us at info@fresasskateshop.com to start your return request. We must approve your request before you send it back.
    If you request, we can provide a return label for you instead of you having to pay a lot at UPS or USPS in store. If you choose, the cost of each label is $24 for skates, gear, helmets, and bulky items, and $15 for small items like wheels, laces, etc. Please note this price will be deducted from your return when it arrives to us and is processed. ** Return labels are only available for the 48 contiguous states. **

    Please start exchange/return policy ASAP.  After 14 days returns will not be accepted. If an item comes in for return that is not in new condition, we will not process the return - we will contact the customer and the customer must pay for shipping back to them. If the customer does not pay for shipping back to them for their used items that cannot be returned they will be considered abandoned.
    Do not affix labels or shipping tape to skate boxes. Any items returned not in perfect, new, on-the-shelf condition will be not be accepted.

    This is the return procedure:
    1. Email us at info@fresasskateshop.com and begin the return process. Wait for a approval response email. Once you receive that RMA number, you can email us a request to provide a shipping label to you and we will deduct it from your final refund. 

    2. If you decide to used your own return label. Please pack your merchandise in a box, please reference your RMA number. Send it to:

    Fresa's Skate Shop
    RETURNS DEPARTMENT
    1028 E. FREMONT ST. #170
    Las Vegas, NV 89101

    3. Once your return package is on the way back to us the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 7 days from the date your return tracking information shows Delivered. Please allow up to two weeks for the refund to be processed back to your original form of payment.

    * Please do not place tape on/write on/place return labels directly on skate boxes. Please use a secondary box to use around your skate box, generally the way it came to you.


    EXCHANGES

    Please follow our return policy. You have 14 days to exchange. All items must  be unworn and in brand-new, pristine condition in their original box. You must have your receipt or order number and ID.